Refund policy

Return and Refund Policy

1. Right of Withdrawal and Return Period

In accordance with applicable consumer protection regulations, including Directive 2011/83/EU, customers have the right to withdraw from their purchase within 14 calendar days from the date on which they or a third party indicated by them (other than the carrier) takes physical possession of the goods.

To exercise the right of withdrawal, the customer must notify STATION SKATE S.L. of their decision to withdraw from the contract by means of an unequivocal statement (e.g. by email) sent to info@stationskate.com.

2. Conditions for Returns

To be eligible for a return, the item must:

  • Be in the same condition as when received

  • Be unused and unaltered

  • Include all original tags, accessories and documentation

  • Be returned in its original packaging

  • Be accompanied by the receipt or proof of purchase

STATION SKATE S.L. reserves the right to refuse returns that do not meet these conditions.

Items returned without prior authorization will not be accepted.

3. Return Procedure

To initiate a return, the customer must contact us at info@stationskate.com indicating the order number and reason for the return.

If the return is approved, the customer will receive:

  • Return instructions

  • The address to which the item must be sent

  • When applicable, a return shipping label

Returned items must be shipped following the provided instructions. STATION SKATE S.L. is not responsible for returns sent without authorization or to incorrect addresses.

4. Return Shipping Costs

Unless the return is due to a defective, damaged or incorrectly supplied product, return shipping costs shall be borne by the customer, in accordance with current legislation.

5. Damaged, Defective or Incorrect Items

The customer must inspect the order upon receipt. If the item is defective, damaged, or incorrect, the customer must contact us immediately at info@stationskate.com, providing photographic evidence where applicable.

STATION SKATE S.L. will assess the issue and, if confirmed, will cover the costs of replacement or refund in accordance with legal obligations.

6. Non-Returnable Items and Exceptions

The following items are non-refundable and non-returnable, except in cases of manufacturing defects:

  • Custom-made or personalized products

  • Items made to order

  • Gift cards

  • Products purchased on sale or promotion

  • Used textile products, for hygiene reasons

Please contact us before purchasing if you have any questions regarding the eligibility of a specific product.

7. Exchanges

Exchanges are not processed directly.
The fastest way to obtain a different item is to return the original product (subject to approval) and place a new order once the return has been accepted.

8. Refunds

Once the returned item has been received and inspected, the customer will be notified of the approval or rejection of the refund.

If approved, the refund will be issued automatically to the original payment method within 10 business days. Please note that processing times may vary depending on the bank or payment provider.

If more than 15 business days have passed since the refund approval and the refund has not been received, the customer should contact info@stationskate.com.

9. Contact Information

For any questions regarding returns, refunds or this policy, please contact:

STATION SKATE S.L.
Email: info@stationskate.com
Website: https://www.stationskate.com